How We Work

Here at IM Watches we only sell watches that we would be proud to wear and own ourselves. We offer a personal service to all our clients and are happy to meet anywhere in and around London. We want every customer to know the feeling of wearing a great watch.

Our watches are selected based on many different factors such as desirability, investment potential, looks, price and condition – we will never stock a watch that we would not be proud to wear.

It is guaranteed that all of our watches are genuine. Contact us if you have any questions whatsoever.

Warranty

All watches sold by us come with a One Year IM Watches Warranty. The warranty does not cover or apply to damage done by inappropriate use or treatment of the watch. We also cannot honour the warranty if the watch has been opened by a third party. The warranty does not cover straps, bracelets, watch cases, watch glasses, crowns or buttons. It also does not cover damage done by moisture or water entering the watch. We will state if the watch has been tested for water resistance.

Servicing and Repairs

We offer watch servicing for all the top brands, Rolex, Omega, Patek Philippe, Panerai, Tag Heuer, Audemars Piguet, Vacheron Constantin, Breitling and other top brands. All serviced watches will come with a one year warranty.

If your watch is damaged we can repair it. For whatever your repair needs are please contact us.

Once we receive your watch that is in need of service or repair, we will give you a quote. We aim to do this within 7-14 days after we receive your watch. After that you tell us if you want to proceed with the works or not. If you decide not to go ahead with the work, the watch will be sent back to you for no fee.

Investments

Watches can be a great investment. But the watch investment market can also be a minefield. Investing in a luxury watch can be one of the greatest pleasures in life! But you do have to be careful. They are very similar to buying a luxury vintage car. They need to be kept in top condition and not modified at all! Contact us with regard to the best watch investments on the market right now.

Buying

We only sell genuine watches here at IM Watches – that is a guarantee. We want all our customers to buy with confidence and believe in making a customer, not making a sale. At present we can only accept bank transfer or cash up to the value of £7,500 (We do not accept credit card or American Express). You can view watches prior to purchasing by appointment only. Once a sale has been made we are happy meet face to face anywhere in and around London to deliver your watch.

If there is a watch that is of interest to you it can be reserved free of charge for 48 hours. All orders processed by 1pm will be given priority for next day delivery. Please contact us either by email or telephone for all purchases.

Returns

Here at IM Watches we are confident that you will be very pleased with your purchase. On the rare occasion that you do wish to return a watch we offer a full seven day returns policy. It goes without saying but the watch must be returned in the exact same condition that you received it in. If the watch is scratched, marked or stickers have been removed we may charge you up to 25% of the sales figure, subject to the return condition.

Selling Your Watch

At IM Watches if you want to sell your watch the process is simple:

1 Take a few photos of your watch.
2 Email them to us.
3 Await an offer. (We aim to send you an offer within 48 hours)
4 Accept a quote. (When you are happy with the offer made)
5 Make an appointment or post your watch to us.
6 Watch checked and final offer accepted.
7 Payment made by bank transfer or cash.

All nice and simple! Selling your watch couldn’t be easier.

It is worth noting that we only buy Luxury brands of watches. This list is not extensive but includes.

Rolex
Patek Philippe
Audemars Piguet
Vacheron Constantin
Breitling
Cartier

IWC
Omega
Panerai
Richard Mille
Jaeger Le-Coultre
A.Lange & Sohne

Blancpain
Bremont
Breguet
Longines
Montblanc
Tudor

If you don’t see your watch brand please contact us anyway.

Part Exchange

We are happy to part exchange Luxury Watches so that you can upgrade. We only accept Luxury Watches, the brands detailed in the “Sell Your Watch” section. Again the list is not extensive so please contact us.

To enquire about part exchanging your watch please see the contact us page.